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Return & Cancellation Policy

Return Policy

All Sales are final on our free+shipping promotional items. Shipping fees will not be refunded from the moment item ships. We are sincerely looking forward with great enthusiasm to make you satisfied with our product and service. We have the easy return policy for you if you want to return the products you are not 100% satisfied in 7 days from the package delivered any item cannot be returned beyond that time.

Once your package has arrived, we hope you to check that if the package is in good condition.

Request:

1. Please contact our customer service at first time when you receive the products and have problem with it at mugsandbeyond@gmail.com

2. Items received within 7 days from the delivered date.

3. Items received unused, undamaged and in original package.

4. Return shipping fee is paid by buyer

We will refund the shipping fee paid to us up to 9.95 to you if we sent the wrong/incorrect/defective products need to be returned.

We won’t pay the shipping fee(send &return) it there is no responsibility of our company.

5. After we received your returning parcel ,we will reship the replacement

6. Customized/Engraved product can’t be returned.

7.We  reserve the right to charge the restocking fee, shipping & handing fee for the products without any quality problem.

 

Cancellation Policy

Common orders can be cancelled at no charge within 24 hours of placing the order.. Generally, we will send the items out within 1-3 days after we receive the payment. So please submit cancellation request to customer service within 12 hours after you place your order. Beyond the time limit, restocking/processing fees will apply to cancellations even though the order has not been shipped out. Orders that already shipped cannot be cancelled and will be treated as returns.