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FAQ

  • Do You Ship Internationally?
             Yes We Ship internationally

 

  • How much is shipping?
    • This depends on the product ordered, the total weight, and where we're shipping to. 

  • How long does it take for an order to arrive?
    • This depends on the product ordered.  Most items will arrive in about 3-6 weeks.
    • FREE promotional Items can take up to 60days depending on the country. If you're still not sure, just email us.  We're happy to help.

 

    • I ordered 2+ items, but only received one... where's my order?
      • We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)

     

    • Why have I not received any order confirmation details?
      • Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice.

        If you believe you may have entered your email wrong please contact us and we will fix it for you.
    • Are the "FREE" items really free?

      • YES! For our promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00 :)

     

    • What is your refund policy?

      • All of our products are carefully inspected for quality to ensure that we give our customers only the very best. We provide 100% satisfaction refunds on all retail ítems (this offer is not applicable on free+shipping products)

     

      • How do I contact you?
        • If you have any questions that are not on this FAQ page, please contact us via Facebook, Chat with us via our help desk or email us at mugsandbeyond@gmail.com where we will  get back to you